Terms of service
These terms govern the build we do for you and the monthly service that keeps it running. They form a contract between you and Ownerdeck as identified in our legal notice. They apply from the day you accept a quote, in writing or over WhatsApp.
1. Who these terms are for
Ownerdeck contracts with businesses and with people acting for purposes related to their trade or profession. We do not contract with consumers. Because of that, the fourteen day right of withdrawal for distance contracts under Directive 2011/83/EU and Cyprus Law 133(I)/2013 does not apply. If you are buying as a consumer, tell us before you accept a quote, because these terms are not written for you.
2. What you are buying
A build fee, paid once, covers designing and building what you ordered. A monthly fee covers running it. The plan, the fee and what is included are the ones shown on the pricing page, or in your written quote where that differs.
The monthly fee covers hosting, the domain, the database, the assistant running, backups, security updates and reasonable changes — prices, services, text, photos. It does not cover rebuilding the site, adding a card you did not order, or work outside the online side of your business. We quote for those before starting.
3. What we need from you
The build depends on you giving us accurate facts about your business and the access we need — your domain, your WhatsApp Business number, your Google listing. You are responsible for the accuracy and legality of what you give us, for holding the rights to any photo or text you supply, and for your own obligations to your customers, including your own privacy notice and consumer law duties. Delays in getting us what we need move the delivery date.
4. Ownership
Your website, your content, your data and your phone number are yours. On delivery of the build, we assign to you the rights in the site design and content made specifically for you.
We keep ownership of the underlying tools, templates, code libraries and know-how we reuse across clients, and grant you a perpetual, non-exclusive licence to use them as part of your site for as long as you use it. If you leave, we hand over the site files and an export of your database in a common format, at no charge.
5. The assistant, and its limits
The AI assistant answers from the facts in your database. It is instructed not to invent prices or availability, and to hand a conversation to you when it is unsure.
It is still software built on a language model, and it can make mistakes. You are responsible for what your business commits to. You can read every conversation and take over any of them at any time. We ask that you check its answers during the first weeks and tell us anything wrong so we can correct the underlying facts. We do not warrant that it will never make an error.
6. Data protection
Where we handle personal data belonging to your customers, you are the controller and we are your processor under Article 28 of the GDPR. We will process it only on your documented instructions, keep it confidential, apply appropriate security, use only the sub-processors listed in our privacy notice, help you answer data subject requests and security incidents, and delete or return it when the service ends. Our own handling of data is set out in that same notice. On request we will sign a separate data processing agreement.
7. Money
The build fee is invoiced on acceptance and payable before the service goes live, unless we have agreed otherwise in writing. The monthly fee is invoiced monthly in advance. Prices are in euro. Ownerdeck is not registered for VAT, so no VAT is added.
We do not hold your customers’ money at any point. Deposits and payments run through your own merchant account with your own payment provider, and their fees are theirs, not ours.
If an invoice is more than 14 days late we may suspend the service after giving you notice. We will not delete anything for non-payment without telling you first and giving you a chance to export it.
7a. The holding deposit
You may pay a €75 holding deposit through the website to reserve a place in the build queue. It is not a payment for the work and does not by itself form a contract for it.
- It is fully refundable at any time before we start work on your build, for any reason or none. Ask by email or WhatsApp and we return it in full.
- If you go ahead, it is credited in full against your build fee.
- Once we have started work it stops being refundable, because by then it is paying for hours already spent. We will always tell you before we start.
- If we decline the job or cannot deliver it, we refund it in full without being asked.
Card details are handled entirely by Stripe Payments Europe Ltd. on their own hosted checkout page. They are never sent to, seen by, or stored on this website. Stripe processes that payment as an independent controller under its own terms and privacy policy.
8. Changing the price
We may change the monthly fee once in any twelve month period, with at least 30 days’ written notice. If you do not want the new price, you may end the service before it takes effect and owe nothing further.
9. Ending it
You may end the monthly service at any time with 30 days’ written notice. There is no minimum term on any plan. Work quoted separately outside a plan is governed by whatever that written quote says.
The build fee is not refundable once the build has been delivered. If we have started but not delivered, we refund the part not yet worked.
Either of us may end the contract immediately if the other commits a serious breach and does not fix it within 14 days of being told, or becomes insolvent. On termination we hand over your files and a data export, and your licence to the underlying tools ends.
10. What we promise, and what we do not
We will carry out the work with reasonable care and skill, and we will keep the service available as far as we reasonably can. We do not promise that it will be uninterrupted or error free, and we do not promise any particular commercial result — more bookings, better rankings, a higher review score.
We are not responsible for failures at third parties outside our control, including WhatsApp, Instagram, Google, the hosting platform, your payment provider or your internet connection.
11. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, neither of us is liable to the other for loss of profit, loss of business, loss of goodwill or any indirect or consequential loss. Our total liability arising in any twelve month period is limited to the total fees you paid us in that period.
12. Confidentiality
Each of us will keep the other’s non-public business information confidential and use it only to perform this contract. We would like to name you as a client and describe the work in general terms; tell us if you would rather we did not, and we will not.
13. Force majeure
Neither of us is in breach for a delay or failure caused by something genuinely outside our reasonable control. If it lasts more than 60 days, either of us may end the contract without further liability.
14. Changes to these terms
We may update these terms and will give clients at least 30 days’ notice of anything that materially affects them. Continuing to use the service after that counts as acceptance. The version that applies to a dispute is the one in force when it arose.
15. General
These terms are the whole agreement between us on this subject. If a court finds any part unenforceable, the rest stands. Failing to enforce something once does not waive it. Neither of us may transfer this contract without the other’s consent, except to a buyer of substantially the whole business. Nobody other than you and us can enforce these terms.
These terms are written in English. Any translation is provided for convenience, and the English version governs.
16. Law and courts
These terms and any dispute arising out of them, including non-contractual ones, are governed by the law of the Republic of Cyprus. The courts of the Republic of Cyprus have exclusive jurisdiction.
17. Getting in touch
Questions about these terms go to mark@ownerdeck.com or over WhatsApp.