Meridian Clinic
Most of what reaches reception does not need a person to answer it.
This is a demo concept, a complete design built to show how the system works in this trade. It is not a paid client engagement, and no results are claimed for it.
Overview
A demonstration build showing appointment requests and patient questions handled without interrupting clinical hours.
Challenge
The phone rings through clinical hours, and most calls ask about price, hours or which practitioner to see.
Appointment requests arrive across phone, email and social messages with no single list.
No-shows go unaddressed because nobody has time to send reminders.
Approach
Publish the information people are calling to ask for, written for a patient rather than a practitioner.
Turn appointment requests into structured records instead of live negotiations.
Automate reminders, which is the cheapest available fix for missed appointments.
What was built
- Treatment and practitioner pages
- Appointment request capture
- Answers to routine patient questions
- Patient records with request history
- Automatic appointment reminders
- Practice notification and daily summary
Customer journey
Patient searches a treatment
Finds a page that explains it plainly.
Checks price and practitioner
Published, not requested by phone.
Asks a question
Answered without ringing reception.
Requests an appointment
Structured, with the details the practice needs.
Reminder sent
Before the appointment, automatically.
Practice notified
One list, one place.
Technology
- Next.js
- Appointment requests
- Assistant
- Automations
Outcome
No performance figures are published for this project. The available logs do not support a claim that could be independently checked, so none is made here.
