Voyage Rent A Car
Rental questions get an accurate answer at the moment they are asked, including the ones that arrive at midnight.
Overview
A WhatsApp assistant that answers rental questions with live availability and real prices, and passes complete enquiries to the owner.
Challenge
Enquiries arrived on WhatsApp at all hours, in several languages, and were answered whenever the owner next picked up the phone.
Most messages asked the same things: what is available on these dates, what does it cost, what is the deposit, can I collect at the airport.
Answering any of them properly meant checking availability by hand first.
Approach
Read the existing rental system to find a way to reach availability and pricing directly, rather than duplicating the fleet into a second database that would immediately drift.
Wrote the assistant against the business’s actual rules (rates, deposits, minimum age, collection points) so its answers match what the owner would have said.
Kept the handover deliberate: anything unusual, or anything that needs a commercial decision, goes to the owner with the conversation attached.
What was built
- WhatsApp Business assistant answering in the customer’s own language
- Live availability and pricing read from the existing rental system
- Enquiry capture with dates, vehicle and customer details
- Owner handover for anything outside the assistant’s remit
- Automation layer connecting messaging, availability and notifications
Customer journey
Customer messages on WhatsApp
In whatever language they speak, at whatever hour they are awake.
Assistant reads the request
Dates, vehicle type and collection point pulled out of plain conversation.
Availability checked live
Queried against the real rental system, not a copy of it.
Answer sent with real prices
The same figures the owner would have quoted.
Details captured
The enquiry is recorded with everything needed to act on it.
Owner picks it up
Handed over warm, with the full thread, to close.
Technology
- WhatsApp Business API
- Claude
- n8n automation
- Live availability endpoint
Outcome
No performance figures are published for this project. The available logs do not support a claim that could be independently checked, so none is made here.
